Support

Help with TaskWrangler.ai and the Google Workspace add-ons. A person answers, usually within one business day.

Contact

Email info@mattermouth.com with your firm name and what you were trying to do. Include a screenshot of any error card from the add-on if you have one.

Installing the add-ons

Install TaskWrangler from the Google Workspace Marketplace, individually or for your whole domain from the Admin console.
Open any email in Gmail and click the TaskWrangler icon in the right-hand panel. Approve the requested permissions once.
Sign in to the TaskWrangler app with the same Google account. Your firm administrator invites you first.

Common questions

The add-on says it needs re-authorization

Click "Check Google access" on the card. It lists which permissions are missing. Individual installs: remove and reinstall the add-on. Domain installs: your administrator re-approves it under Apps → Google Workspace Marketplace apps.

An import stopped partway through a long thread

Expected. Gmail limits how long an add-on action can run, so long imports pause and offer "Continue Import". Press it until it finishes; nothing is duplicated.

"This case has no Drive folder yet"

The messages were imported; attachments were not. Connect a Drive folder to the matter in the app, then run the import again and it will pick the attachments up.

How do I remove TaskWrangler's access to my Google account?

Visit myaccount.google.com/permissions and remove TaskWrangler, or ask your Workspace administrator to uninstall it for the domain.

Documentation

Data requests, including deletion of Google user data stored in TaskWrangler, go to the same address and are logged and reviewed by an administrator.